We provide a variety of ways to get in touch with LACERA, so connecting with us is easy and convenient.
Please note that our Member Service Center is available by appointment only. No walk-ins are accepted. A scheduling link is provided under “Meet With Us” below.
Call Us
Member Call Center
M – F, 7 a.m. – 5:30 p.m. PT
800-786-6464
Business Line
M–F, 8 a.m.–5 p.m. PT
626-564-6000
International Number (for members outside of United States)
M–F, 7 a.m.–5:30 p.m. PT
626-564-6132
We are closed on County holidays.
Meet With Us (Appointments Required)
We offer virtual or in-person retirement benefits sessions. To provide each member our full attention and focus, LACERA’s Member Service Center does not accept walk-in guests. Please make an appointment to visit our Member Service Center.
Member Service Center
300 N. Lake, located in the lobby
Pasadena, CA, 91101-4199
M–F, except County holidays
7 a.m.–5 p.m. (closed for lunch 12–1 p.m.)
Parking Instructions
We have updated our parking validation process for in-person appointments. To assist in this process, have your license plate number available at check-in and our Member Service Center (MSC) team will be pleased to handle it for you.
Drop-Off Documents
Our secure onsite maildrop is located to the right of the lobby doors nearest the Member Service Center for convenient document drop-off, 24/7.
Please submit documents in a sealed envelope. Documents are collected on business days and marked as received the same day if dropped off before 4 p.m. Any document placed in the maildrop after 4 p.m. is marked as received the next business day.
Log In to Your Account
Register and log in to My LACERA to access your member information, send a secure email, and conduct a variety of self-service transactions, 24/7.
Email Us
Retirement info and general inquiries: welcome@lacera.com
Retiree Healthcare: healthcare@lacera.com
Investment opportunities: NewOpportunities@lacera.com
Website comments: webmaster@lacera.com
Media Inquiries: eric@ekapr.com
Workshop and event requests: workshop.request@lacera.com
We cannot accept attachments with email correspondence. If you are a member, please log in to My LACERA to upload account-related documents.
Mail Us
Send correspondence to:
LACERA
P.O. Box 7060
Pasadena, CA 91109-7060