Our Retirement Benefits Specialists are available to serve you five days a week, except for County holidays.
Call Center (Retirement Information)
800-786-6464 (toll-free, continental U.S.)
M–F, 7 a.m.–5:30 p.m.
M–F, 8 a.m.–5 p.m.
My LACERA is your personal retirement benefit account, available online 24/7. Use My LACERA for secure document uploads and emails, as well as self-service transactions.
Account log in: My LACERA
If you aren't registered for My LACERA, learn more here.
Please note that we cannot accept attachments with email correspondence. If you would like to submit documents related to your LACERA account, please log in to My LACERA and select the Upload link on the top right.
Before visiting, you will need to make an appointment to talk with a Retirement Benefits Specialist, as we do not accept walk-ins.
Member Service Center
300 N. Lake, located in the lobby
Pasadena, CA, 91101-4199
M–F, except County holidays
7 a.m.–5 p.m. (closed for lunch 12–1 p.m.)
We are conveniently located just off the 210 Freeway at the Lake Avenue exit, directly next to the Metro Gold Line Lake Station. The parking entrance is on the east side of the building on North Mentor Avenue between Corson Street and Locust Street. Bring your parking ticket with you for validation.
Our secure onsite mailbox is located to the right of the main lobby entry doors at 300 N. Lake in Pasadena.
You can drop off documents (such as original certificates, applications, and completed forms) or mail for LACERA at any time (please submit your documents in a sealed envelope). Documents are picked up Monday through Friday, except on holidays. We mark a document as "received" if it is dropped before 4 p.m. during the week. Any document placed in the maildrop after 4 p.m. is picked up the next business day.
Send correspondence to:
P.O. Box 7060
Pasadena, CA 91109-7060