News

Our continued commitment to our members is to provide the highest quality of service through multiple service channels in the most efficient and safest way that we can. Beginning July 6th, we began the re-opening of the Member Service Center, allowing a limited number of members to make advanced appointments for in-person counseling while also continuing to offer our successful Virtual One-on-One Counseling sessions.

Our move to an appointment-only service model for one-on-one counseling allows us to ensure we have staff available to meet with our members with minimal wait times, as well as ensuring we can do so safely. Therefore, it is necessary that all members who wish to visit us in-person make an appointment in advance. We are no longer accepting or seeing unscheduled walk-ins. The quickest way to make an appointment is to use our online appointment system or call us at 800-786-6464.

For members who choose to visit us in-person, we have taken precautions to protect you and our staff. For everyone’s safety, masks are required, and we respectfully ask you to follow all posted signs and guidance and maintain social distancing. If you do not have a mask, LACERA will provide you with one when you arrive for your pre-scheduled appointment.

I want to take a moment and remind everyone that we continue to offer our very well received Virtual One-on-One Counseling sessions. These sessions allow members to receive the same detailed one-on-one counseling that we provide in-person from the comfort of your home or office. Our staff follow the same protocols and provide the same information that we provide in person. It’s a great way for you to avoid traffic and save travel time.

We also continue to offer virtual workshops and webinars. To sign up for a pre-retirement webinar, click here.

Have something to drop off? Many documents are not required to be submitted in-person. You can securely upload and share vital info, documents, and forms with us directly through My LACERA (click the "Upload" button in the top right corner after logging in). Just select the document you want to share and upload it. It’s that easy! However, if an original copy is required, you can either mail it to P.O. Box 7060 Pasadena, CA 91109-7060 or use our contact-free Drop Box/Mail Slot on the right side of the main lobby. All Drop Box submissions are collected twice a day to ensure your important forms, information, and requests are processed as quickly as possible.

We look forward to seeing you,

Santos H. Kreimann
Chief Executive Officer