Plan Book D for General Members

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Section 11:

LACERA Resources

LACERA: Your Companion throughout Your Career

From the day you enter the LACERA family, we provide you with a wealth of educational resources and service options.

From workshops explaining strategies for maximizing your retirement, to quarterly newsletters, to lacera.com, our online reservoir of all things LACERA… we stand with you as you navigate through your County career.

Educational Resource

Workshops

We offer a series of Outreach Workshops to educate and assist you in all stages of your career. New Member, Mid-Career, and Pre-Retirement Workshops provide valuable information regarding long-range retirement planning and offer knowledge you can use to maximize your retirement benefit. Each registered Pre-Retirement Workshop attendee at LACERA receives a personalized Retirement Benefit Estimate. (Personalized estimates and one-on-one consultations are not available at offsite workshops.) Reserve your time with LACERA’s Appointment and Workshop Reservation System or call 800-786-6464 to register. View Workshop Schedules.

lacera.com

Review the latest information on matters related to retirement and LACERA policies, procedures, and annual reports. Specialized web sections include:

  • My LACERA, your secure, online retirement account, where you can view your retirement information and perform a variety of self-service transactions
  • Retirement University, with workshop videos covering topics such as LACERA retirement plans and strategies, retiree healthcare, Medicare, and more
  • Appointment and Workshop Reservation System, where you can make your own Member Service Center appointments and workshop reservations online
  • Forms & Publications where you can access, download, or order LACERA materials

Quarterly Newsletters

Pathways, our quarterly newsletter covering issues affecting retirement, such as Plan benefits, legislation, administrative procedures, and member service enhancements, is mailed to active members.

Annual Benefit Statement

LACERA sends an Annual Benefit Statement to all active and deferred members in the month following their birthday. The statement displays personal member data, including contributions on deposit, amount of service credit, named beneficiary(ies) and, if the member is eligible to retire, an estimated monthly retirement benefit.

Service Resources

Call Center

Our friendly and knowledgeable Retirement Benefits Specialists in the Call Center are available to answer your retirement-related questions and assist with phone transactions Monday through Friday from 7:00 a.m. to 5:30 p.m. To speak with a Retirement Benefits Specialist, call 800-786-6464.

Member Service Center

One-on-one consultations with a Retirement Benefits Specialist are available at our Member Service Center Monday through Friday from 7:00 a.m. to 5:00 p.m. Schedule an appointment or walk in at your convenience. Our Member Service Center is located in Gateway Plaza at 300 N. Lake Avenue, Suite 100, Pasadena, CA 91101.

Email

You can also communicate with LACERA via email at welcome@lacera.com.

Mailing Address

Address all written correspondence to:
LACERA
PO Box 7060
Pasadena, CA 91109-7060