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Program Basics

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      1. Contact Social Security and Medicare
    2. Parts A and B
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Beware Medicare Scams

Medicare will never call you unsolicited and ask you to give your personal or private information. If someone threatens to cancel your health benefits if you don’t share your personal information or asks you for money, hang up and call Medicare immediately at 800-MEDICARE (800-633-4227).

How to Contact Social Security

  • Call 800-772-1213 (TTY 800-325-0778)
    • Representative hours: 7 a.m.–7 p.m., M–F
    • Tip: For shorter wait times, call Tuesday or after
    • Automated services are 24/7
  • Visit www.ssa.gov
  • Email through the Social Security website 
  • Visit your local Social Security office

Sign up for a My Social Security account to receive personalized estimates of future benefits, see your latest statement, and review your earnings history. You can also request a replacement Social Security Card or check the status of an application.

How to Contact Medicare

  • Call 800-MEDICARE (800-633-4227); TTY 877-486-2048
  • Visit www.medicare.gov
  • Try Medicare’s interactive eligibility and premium calculator to find out if you are eligible for benefits

How to Enroll in Medicare

  • Go online at www.ssa.gov/benefits/medicare
  • Call 800-772-1213
    • Representative hours: 7 a.m.–7 p.m., M–F
  • Visit your local Social Security office

Once you are enrolled, creating a Medicare account at www.mymedicare.gov provides access to your personalized Medicare information, including updates on Part A and Part B claims.

Medicare Resources

  • Medicare basic information booklet
  • Medicare & You handbook, available for download or mailed to Medicare recipients every fall by CMS. Includes comprehensive information about the Medicare program, services, and coverage.
  • Medicare forms, help, and resources page

Medicare Cards

To protect enrollees’ personal information, between April 2018 and April 2019 CMS removed Social Security numbers from Medicare cards and replaced them with unique Medicare Beneficiary Identifiers (MBIs). If you have questions regarding Medicare cards, contact Medicare at the number above.

Contact Retiree Healthcare

Operating Hours: M – F, 7 a.m. – 5:30 p.m.

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Toll-free
800-786-6464
 

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healthcare@lacera.com

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626-564-6155
Urgent Cases Only
626-564-6799

Mail

LACERA

Attn: Retiree Healthcare
P.O. Box 7060
Pasadena, CA 91109-7060

Mondays and Fridays are our busiest call days; for faster service, call us Tuesday through Thursday.

Los Angeles County Employees Retirement Association

Appointment Reservations
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Los Angeles County Employees Retirement Association

Member Service Center

M – F, 7 a.m. – 5 p.m. PT

Available by appointment only;
no walk-ins accepted.

Holiday Schedule

300 N. Lake Ave.
Pasadena, CA 91101

Contact Us

Member Services Call Center

M – F, 7 a.m. – 5:30 p.m. PT

800-786-6464

Retiree Healthcare

800-786-6464

Business

M – F, 8 a.m. – 5 p.m. PT

PO Box 7060
Pasadena, CA 91109-7060

Phone 626-564-6000

Fax 626-564-6155

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